Q. HOW DO I PREVENT WOBBLING?

This is by far the most common concern, and ensuring there are tight and secure screw and hardware connections is key: from the blades to the downrods and junction box, tight = right!

If this doesn’t fix the issue – use the balance kit included with your fan to adjust as needed.

Q. HOW MANY TYPES OF FAN MOTORS ARE THERE?

There are two types of motors...

AC - Also known as a spinner motor fan.

DC - Use up to 70% less energy than an AC motor fan. They run cooler and quieter for longer life!

Q. Will my Hinkley fan sync with any current Smart devices?

EVERY Hinkley model can be a smart fan. DC motor fans are smart out of the box, while AC motor fans require the purchase of an accessory smart control. The receiver is located in the canopy, which allows for easy access.

• Hinkley fans can be operated through smart devices such as Google, Alexa and Siri using controls containing BOND app capabilities.
• EACH AND EVERY FAN MODEL has smart control capabilities, either with the included control or an accessory control.

Q. How to factory reset a DC motor (980013/980003) when paired to the wrong transmitter?

STEP 1: Turn main power OFF to all Fans.

STEP 2: Turn main power ON ONLY for THE FAN NEEDING CODE CORRECTION.

STEP 3: Press and hold "0" button on remote (or wall control SET button) for 20 seconds (within 60 seconds of power being turned on). Fan should begin moving.

‐ Light Kit should DOUBLE BLINK TWICE. TWO double blinks indicates successful factory reset.

‐ If Light Kit only double blinks once it is just pairing & not resetting.

NOTE: Fan control is now in "UNIVERSAL" mode. In Universal mode the receiver will talk to any/all controls until paired with one specific one.

COMPLETE THE REMAINING STEPS TO PAIR TO A SINGLE CONTROL.

STEP 4: Turn the main power off again for 10 seconds.

STEP 5: Turn main power BACK ON ONLY for THE FAN BEING PAIRED/CODE CORRECTED.

STEP 6: Press and hold "0" button on remote (or wall control set button) for 5 seconds or until light first blinks (within 60 seconds of the power being turned on).

Now the fan should be coded to the correct transmitter only.

Q. Where can I find more information on the Hiro control?

Q. HOW DO I CONTROL A HINKLEY FAN WITH THE HINKLEY HOME AUTOMATION APP?

Simply connect your smart fans to the app and customize your experience via your smartphone, tablet, or voice-controlled devices. Once connected, you can adjust your fan settings at the touch of a button – anytime, anywhere:

Q. CAN I CUSTOMIZE MY HINKLEY FAN?

Fans are cool because you can customize both aesthetic and operational elements. If you are the kind of person who rearranges your furniture and swaps out throw pillows seasonally, look for fans with reversible blades. If creating a connected home is at the top of your to-do list, check out the many options for controls.

Check out the Hinkley Home Automation app. All Hinkley DC motor fans are smart out of the box, while AC motor fans require the purchase of an accessory smart control.

Q. WHAT ARE THE DIFFERENT WAYS I CAN INSTALL/USE THE HIRO CONTROL?

HIRO puts the comfort of control in your hands with multiple applications. With the face plate, wall cradle, decorative style face plate, and remote transmitter, HIRO mounts on the wall without needing an electrician or additional wiring. HIRO is compatible with any decorator-style face plate and is easily retrofitted into any gang/receptacle location. It can also be used as a traditional handheld remote without mounting it to the wall at all. Choose which one works best for your lifestyle!

Q. CAN HINKLEY OUTDOOR FANS ALSO BE USED INSIDE?

Yes! An outdoor fan that is damp or wet rated can be used indoors. However, an indoor fan that is not damp or wet rated cannot be used outdoors.

Q. WHAT IS CFM & HOW CAN I BETTER ACHIEVE OPTIMUM AIRFLOW?

CFM is the magic acronym needed to achieve the optimum airflow output of a fan. It also calculates the operating cost and energy expenditure of your fan.

THE VOLUME OF AIRFLOW, MEASURED IN CUBIC FEET PER MINUTE. IF YOU WANT GREAT AIRFLOW, LOOK FOR A FAN WITH A CFM RATING OF 5,000 OR HIGHER.

Cubic Feet per Minute, or CFM, represents a fan’s ability to move air. The higher the CFM, the greater the ability to move air throughout the space. If you want greater airflow, look for a fan with a CFM rating of 5,000 or higher.

Q. WHAT ARE SUMMER AND WINTER MODE?

SUMMER MODE: Pushes air down from the ceiling to create a wind-chill effect. Fans do not change the temperature in the room, they change the comfort level.

WINTER MODE: Pulls air up to the fan and circulates it along the ceiling and down the walls to redistribute the warm air that hovers around the ceiling. When utilized regularly winter mode will allow for a savings in heating costs. You can control reversing from a reverse switch on the fan, the HIRO control, or the HINKLEY Home Automation App. You can control reversing from a reverse switch on the fan, the wall control, remote control, or the App.

Q. ARE HINKLEY FANS RATED FOR VARIOUS OUTDOOR APPLICATIONS?

Many fans in our line are WET and DAMP rated. Damp rated fans must be covered in some way by a roof, canopy or awning and should not have direct contact with rain or sunlight. Any outdoor fan can operate in an interior application.

Q. HOW MANY HIRO CONTROLS WILL WORK TOGETHER ON THE SAME FAN?

Up to 3 HIRO controls will work together on the same fan, meaning you can always have access to fan controls within reach.

Q. WHAT IS THE WARRANTY FOR ALL HINKLEY FANS:

Limited Lifetime on the fan motor

• 5-year warranty on the LED components
• 1-year on remaining parts