Accounts Receivable Collector

Job Title:  Accounts Receivable Collector
Department: Finance
Report to:  Credit Manager

Summary: This role is responsible for administering the company’s credit policies and procedures and ensuring payments are collected on time. The primary responsibility of the Accounts Receivable Collector is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer. Most communications are done via email and customer portals, not telephone. The AR Collector works as part of a team and reports to the Credit Manager.

Primary Tasks and Responsibilities:

• Proactively contacts customers through collection calls and ensure efficient follow-up including both calls and emails.
• Negotiates payment schedules within department guidelines.
• Responsible for maintaining customer portals (such as Home Depot, Lowes, etc.) - processes payments, resolves disputed invoices, tracks returns, and more via these portals.
• Responsible for the timely preparation of collection letters including final demands.
• Effectively monitors and manages customer deductions.
• Provides periodic reporting to management on customer aging.
• Reconciles accounts by researching missing payments or misapplied payments when applicable.
• Collaborate with billing, accounts receivable, and various other internal departments to resolve disputes.
• Researching returns and issuing credits.
• Performs other duties and assignments as directed by management.

Supervision Required:

• Works under the general direction and guidance of the Credit Manager.

Qualifications:     

• High School diploma or equivalent.
• Must have 2 years’ experience in credit / collections.

Necessary Specialized Training, Knowledge, Skill and Abilities:    

• ERP experience required.
• Proficient in the use of Microsoft Office (Excel, Word)
• Ability to communicate effectively, verbally and in writing.
• Customer portal experience.
• Ability to multi-task is essential and must work well under pressure / deadlines.
• Impeccable business etiquette and professionalism.
• A high degree of independent judgement is required to evaluate and determine account handling and resolution.
• Strong math aptitude.
• Attention to detail and accuracy.
• Ability to work in a team environment.
• Able to adapt and respond to changing business needs.
• Must work with and maintain confidential information.

Work Environment and Physical Requirements

The following descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to work in an office and perform in a corporate environment
• Occasionally asked to assist in tasks outside of office environment (i.e.: distribution center)
• Ability to sit for prolonged periods of time
• Ability to view computer screen and type on a keyboard
• Ability to converse over a telephone (hear, speak)